One of our promises to our clients is that we will reduce or eliminate paper mailings. Unfortunately we have to deliver tax documents (contribution receipts and T3's) to our clients via paper.

The problem is that each of our mutual funds is a separate trust, so they issue their own T3's. In addition, each account has its own registered address, and for privacy reasons we often cannot combine all T3's for a household (i.e. spouses) in a single mailing. As a result, our recordkeeping provider issues a separate T3 in a separate envelope for each fund in each client account. This has resulted in some clients receiving as many as 13 separate mail pieces, something we're obviously not thrilled with.

While we don't know the exact solution yet, we can promise that next year we'll do better. We're working with our provider to find a solution that meets our regulatory requirements while also meeting our commitment to reducing mailings.