March 2020 in Numbers

by Neil Jensen

As Lenin famously said, “There are decades where nothing happens; and there are weeks where decades happen.” Last month felt like one of those times. Here are my non-investment related impressions of the month in numbers.

17 — The number of Steadyhanders working hard to serve you. Like all firms in our industry we have a business continuity plan and periodically have members of the team working at home. Nevertheless, it was a surreal series of events as we first started telling the team to not come in if they were at risk, and then as the days went by telling almost everyone to work from home to do our part to help “flatten the curve”. Planning to work remotely for a short period of time due to an earthquake is also different than having the team working remotely for months. We’re having to tweak our processes and make extra efforts to ensure that we are collaborating effectively.

837 — The number of inbound calls to our 1-888 line. We answered 94.5% of them directly with an average time to pick up of 14 seconds (with the small balance going to voicemail). We fielded a lot of calls and emails from worried clients. Compounding that, the team is faced with the same worries as everyone else — the health of their families and friends, the economy, and their own personal wealth. Despite that, I’m incredibly proud of how steady and empathetic we were on the phones and in our email communications with clients.

$3.7 million — Net client inflows to our funds. While many in the industry are seeing net redemptions, we were fortunate to eke out a positive influx.

35 — The number of new clients we added. Welcome, we hope the rest of your time with us is a little less exciting! (And thank you to our clients who warmly introduced/referred their friends to us — your continued confidence is enormously appreciated.)

5 & 25 — With university classes canceled, my eldest son returned home making five of us in the house again. My wife Kris and I celebrated our 25th anniversary — takeout Italian was not what we had originally planned but given the circumstances we are just thankful that everyone is healthy.

Personally, I was quite unsettled in the middle of the month, but we have definitely found our rhythm and I’m excited to get back to working on some of the projects we have planned for the year.

We’ll be publishing our Quarterly Report this week (along with our client statements). I encourage you to read it to get a better sense of how we’ve been managing your money in this challenging environment.

Needless to say, I hope you all stay healthy and be safe.

Coronavirus market crash was the fastest on record: Here's how to keep that in perspective

This article was first published in the National Post on March 28, 2020. It is being republished with permission.

by Tom Bradley

In bear markets, we’re overwhelmed by what we don’t know. Everything gets turned on its head. Long-held assumptions go out the window. And we’re left with a whole new set of questions.

Bob Hager, my former partner at PH&N, said, “With every bear market, there are always unknowable concerns, and every time we’re told that this bear market is different.”

In the current crisis, we’re working on two big questions that weren’t even on the radar a month ago. Namely, how long will the economic disruption go on, and what will the new normal look like after the recovery.

As we wrestle with these and other unknowables, it’s useful to lay out what we do know. As investors, we have new information and some time-tested truths to work with.

What we know this time

Markets have adjusted swiftly to the new reality. In fact, the speed of the drop was the fastest on record. We can be sure that Mr. Market has also seen the negative headlines and read David Rosenberg’s gloomy forecast.

The stock price declines were exacerbated and accelerated by two factors that are temporary in nature — illiquidity and debt. Some investment professionals are calling this meltdown a ‘liquidity crisis’. Trading in stock and bond markets has been sticky due to the nature of the pandemic. Individual and institutional investors were desperate to raise cash and when they couldn’t sell what they wanted to, they moved on to something else. As a result, stocks and high-risk bonds have been unusually volatile, and safe havens like government bonds and gold have performed erratically.

Debt is hardly a temporary issue for typical borrowers like consumers and governments, but the leverage used in some investment strategies and structured products can be unwound quickly and involuntarily. These funds are forever beholden to their bankers, a reality that’s often overlooked but came home to roost this month. When markets plummeted, managers were told to post more collateral, which in turn forced them to unwind their positions in a weak, illiquid market. It made for some jaw-dropping price moves.

History tells us

Markets overreact in times of crisis. Mr. Market acts first and sorts out the details later. The numbers bear this out. For 13 bear markets going back to the great depression (this will be the 14th), the average return in the year following the stock market bottom was 52% (using the S&P 500 Index). Over the same period, the average annual return was 10%.

Value is derived from long-term earnings and dividends. The reward for owning a company doesn’t come from what it does in the next quarter or two, but rather its cumulative profits and dividends over many years. This year will be difficult for most companies and in some cases, there will be massive losses. Fortunately, these losses will be treated as a one-time item while future earnings will be valued at 15, 20 or 25 times, depending on the company’s outlook and price-to-earnings ratio.

Be greedy when others are fearful. At times like this, these words from Warren Buffett ring in my ears. Investor sentiment, the degree to which investors are either greedy or fearful, is an excellent risk management tool. Indeed, it was put to good use the week before last when the fear was palpable. It confirmed that the risks related to the coronavirus were in plain view and a good portion of the downside was behind us.

If you wait for certainty, you’ll miss the market. In bear markets, everyone becomes an economist (or perhaps a scientist in this case). We dive in, hoping to resolve those unknowables that Bob spoke of. But investing is not about perfect information and clarity, it’s about taking what you have and making the best decision you can. It’s not about precision, but rather trying to get it approximately right. And it's not about picking the bottom of the market, it’s about moving methodically in the right direction.